Fax machines

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Why are some faxes not making it to my fax machine?

Ensure your auto attendant is configured to direct fax calls.

A small percentage of fax machines do not emit CNG tones, so FortiVoice can't detect their faxes. You can add a distinctive ring number to one of your lines, use that number as your fax, and configure FortiVoice to route any calls received to the fax extension.


Can I avoid reprogramming the speed dials on my fax machine to add the outside line access code? 

Yes. Set the fax extension to Direct Line Access. 

  1. Open the FortiVoice management software to the Local Extensions/Fax page.
  2. Choose the extension the fax machine is connected to.
  3. Click the Additional Settings button.
  4. Click the Use Direct Line Access on: checkbox.
  5. Select a Hunt Group from the pulldown menu.
  6. Save the configuration to FortiVoice.

How do I configure ring group cascade sequences? 

  1. Open the FortiVoice management software to the Ring Groups page.
  2. Select the ring group you want to configure.
  3. In the Call Handling section, select an option from the pulldown menu for each tab; Busy, No Answer and Answered.
  4. Save settings to FortiVoice.

How many different ring patterns are there for ring groups? 

Six.

IP phones from manufacturers other than FortiVoice may not be able to produce the same ring patterns. Try the patterns to see which work best in your environment.


Can I adjust the ring pattern for a ring group?

Yes.

  1. Open the FortiVoice management software to the Ring Groups page.
  2. Select the ring group you want to adjust.
  3. Select a ring pattern from the pulldown menu.
  4. Save settings to FortiVoice.

Can I send callers to voicemail when the ring group is busy or doesn't answer?

Yes. Configure the Call Cascade for the ring group.

  1. Open the FortiVoice management software to the Ring Groups page.
  2. Select the ring group.
     
  3. Under the Busy and No Answer tabs, select go to voicemail and specify the mailbox.
  4. Save settings to FortiVoice.

 

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