Call queue

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How do I know when I have a call in the queue? 

Your phone will beep every 90 seconds. Calls queued to ring groups don't beep.


How do I retrieve a call from the queue when I'm on another call?

From an analog phone:

  1. Press the Flash/Recall button on your phone to put the caller on hold.
  2. Dial 7 to connect to the call in the queue.
  3. To return to the first caller, repeat the process.

 

From an IP phone:

  1. Press the Tx/Transfer button.
  2. Enter 7 and the Dial key.
  3. To return to the first caller, repeat the process.

Can I change the queued message that is played to the caller?

No. The message is a pre-recorded system prompt. 

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