FortiVoice Cloud FAQ

Is international calling available?
Yes. International calling is easy to set up once you create an account.

How much is international calling?
Rates start as low as 1.5¢ per minute, depending on the country, region and whether you’re calling a landline or a cell phone. See the sample rates.

Can I have a toll-free number?
Yes. Toll-free numbers are easy to set up once you create an account.

How much is a toll-free number?
Toll-free numbers cost $3.95 per month and 3¢ per minute, plus a $2 one-time fee.

How much will it cost to port an existing number?
There is a $9.95 fee from FortiVoice Cloud to port your number.

How much are phone numbers?
One phone number comes with the service. Additional phone numbers are $4.95 each per month.

Are Direct Inward Dialing numbers available?
Yes. Additional phone numbers are $4.95 per month, and it’s easy to configure calls to a particular number to go to a particular extension or ring group of the service.

Can I have a phone number outside of my area code?
Yes. You can choose numbers from more than 10,000 areas in the United States and Canada, so it’s easy to offer your customers a ‘local’ phone number wherever you want to.

Can I add or remove extensions and numbers myself?
Yes. You can manage your account in the FortiVoice Cloud web portal, so changing your extensions and numbers is no problem. Add more extensions during busy times only, use different phone numbers to track promotions or add temporary toll-free lines during special events. FortiVoice Cloud puts you in the driver’s seat without having to wait for the phone company or pay for technician visits.

Can I receive faxes?
Yes. The inbound fax to e-mail option is available for $4.95 per number per month. FortiVoice Cloud fax to e-mail can eliminate your need for an additional expensive phone line for your fax machine.

Can I use my own VoIP service with FortiVoice Cloud?
FortiVoice Cloud is an all in one package, a hosted PBX and VoIP service. 

How do I update or support new phones?
When new features or phones become available the service will updated seamlessly in the background.  An email will be sent out informing of any changes.

Is my data secured?
FortiVoice Cloud is an online service utilizing HTTPS for secure connection.


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