FortiCare

Your phone system is mission-critical. FortiCare lets you sleep easy knowing that
it's up to date and protected if anything goes wrong.

FortiVoice systems have reliability built-in. But adding FortiCare ensures you get extended support and access to updates.

FortiCare:

  • ensures your phone system hardware will be replaced if there's a hardware problem.
  • gives you extended access to comprehensive phone and web-based support.
  • gives you extended access to system updates.

 

Advanced hardware replacement
Under FortiCare, Fortinet will ship you an advanced exchange replacement unit in the event of a hardware issue to help reduce downtime. Without FortiCare, your hardware is protected only for the first 90 days after you register the system. Plus, with FortiCare, you can extend coverage far beyond the first year. Advanced exchange hardware replacement may not be available in all locations.

Premium technical support
FortiVoice Technical Support is free for the first 90 days, but FortiCare holders always have access to telephone and web-based technical support. Got a problem? Give us a call or create an online ticket.

System updates
We’re always working to improve the capabilities of FortiVoice systems. We frequently release updates that add features or expand the capacity of the system. Updates are available free to all users for the first 90 days after you register the system, but FortiCare holders always get access to updates.

24x7 Comprehensive or 8x5 Enhanced Support
Pick your coverage; FortiCare 8x5 Enhanced Support is designed for customers who need support during local business hours. For round-the-clock access to mission-critical support services, get 24x7 Comprehensive Support. 
 

Premium protection, practical prices
FortiCare coverage lasts for one year. You can buy up to five years of FortiCare coverage at a time. Plus, you can even renew coverage for some systems for a limited time after they've been discontinued.

Your system must be covered by a current warranty to be eligible for FortiCare. Call toll-free 1.866.868.3678 for details. FortiCare is available for phone systems only. FortiFone telephones are covered by a one-year limited warranty.

How to Buy

Purchase FortiVoice Products

 

FortiCall VoIP services for FortiVoice small business phone systems