Call Reporting

Knowledge is power

Drill deep into your calling patterns with sophisticated, powerful reports that deliver the information you need to save money and manage your business more effectively.
 

The FortiVoice Call Reporting application builds highly effective reports about the call activity of your FortiVoice SMB system. With the power to reveal details about who is making and taking your calls, how long they last, how much they cost and more, FortiVoice Call Reporting is an essential tool for managing your telephone usage.

FortiVoice Call Reporting application

Better than your phone bill

FortiVoice Call Reporting delivers more granular information than your typical phone bill, and you don't have to wait a month. Your reports are available whenever you want them, and you can run them over any time frame you like; the last hour, day, week, month or year — even in real time!

Your phone bill may list the outgoing calls for your entire business, but with FortiVoice Call Reporting, you can drill right down to the calls made by each person and each department in your office.

All events on your FortiVoice system — including transfers, calls on hold, and time spent in a queue, are tracked and reportable through the easy-to-use FortiVoice Call Reporting interface.

You can also generate reports on all incoming calls. Who answered each call, who the call came from (caller ID), duration, incoming ring times, lost (unanswered) calls, and even calls to your advertised directory numbers.

More than just reports

FortiVoice Call Reporting gives you more than just reports. You can use the information to bill clients for calls with built-in account codes, schedule reports to be e-mailed automatically when you want them and monitor real-time call activity of particular departments such as your sales or support center.

There are also archive and restore functions, so you can maintain and access your call records without worrying.

Easy to set up, easy to use

Like all FortiVoice products, Call Reporting is designed to make things easy. Its intuitive interface and built-in help files ensure that you'll be generating reports in minutes. FortiVoice Call Reporting takes data generated by the FortiVoice system's CDR feature and makes it simple to use and understand.

Try before you buy

You can test FortiVoice Call Reporting for a free 2-week demonstration period.

Download the demo.

This is a license-coded application

You will receive a license code via e-mail. You can activate your application when you receive your license code. 

 

Next Steps

FortiVoice products are available from 
a network of Authorized FortiVoice
Resellers.
If you're not sure exactly
what you need or would like expert
guidance and installation of your new
FortiVoice phone system, a reseller
can help you.

You can also buy selected
FortiVoice products directly
from us by calling toll free.

1-866-868-3678

 

 

 

 

Technical Specifications
  • FortiVoice FVC-40S, 40, 70 or 100 system running firmware 7.00 or higher
  • Windows XP, Vista, 7 or 8 operating systems.
  • Each license entitles installation on unlimited PCs at a single geographic site
  • Maximum of seven simultaneous reports connections
  • Multilingual (English, Spanish, French, German, Swedish)
  • Call record archive and restore functions included

 

Call Reporting

Reports

  • Extension (Detailed and Summary)
  • Department (Detailed and Summary)
  • Ring Time (Detailed and Summary)
  • Line (Trunk) (Detailed and Summary)
  • Top 30 (6 different reports)
  • Cost Comparison
  • Half-Hour Summary
  • Monthly Summary
  • Extension Cost Mark-up/Discount
  • Call Log
  • Re-Cost
  • Number Search
  • Account and PIN Codes
  • Destination Summary
  • All Lines (Trunks) Busy
  • External Call Forward

 

Features

  • Database Archive and Restore
  • Scheduled Reports (E-mail, Printer, File)
  • Department Activity Screen (Traffic)

Related Models

FortiVoice Console

Related Products

FVC-40
FVC-70
FVC-100

 

How to Buy

Purchase FortiVoice Products

 

FortiCall VoIP services for FortiVoice small business phone systems